Hotel BLU

Hotel staff were very friendly and helpful. Free room upgrade was offered from a King room to a King Suite. So spacious. Walk in waterfall shower and a bathtub. Location was in very close proximity to coffee shops, groceries, pharmacy, restaurants and easy access to other sights. 24 hour business centre, gym and free self serve laundry, and snack machines. Front desk are happy to top up extra Nespresso pods, cream, teas etc. Fresh fruit offered at front desk and in the business centre - nice touch for those heading out for the day. Evening door knock offered bathroom amenities such as toothbrush, toothpaste and extra coffee pods for the morning - brilliant extra service offered without having to ask. Swimming pool and hot tub with extra towels offered at the pool. Great job!

Convenient location, within walking distance to all city attractions, with metro and bus stop nearby. The city center in Vancouver is quite compact. The room was fairly clean and spacious; it was perfect for two people. The shower was big and comfortable, with daily housekeeping and daily replacement of coffee capsules. The bed was very big and high.

I really liked how attentive and kind all the staff are. From the moment I arrived, my check in was greeted with smiles, when I had a question it would be answered in a quick and helpful manner, the restaurant staff are very kind, they care about you enjoying the food. The checkout process was simple. The text messaging system for concerns are answered quickly. I loved the sauna, hot tub. The location is amazing, I never had to use private transportation to the places where I wanted to go, buses and trains can be accessed easily from this location.

This was one of my best experiences at a hotel. I’m 44yrs old and travelled with my 12yrs old son Mason and 10yr old son Connor. We have stayed at the Blu for approx 10 nights over the past 3/4 yrs. Four seasons was our go to before it’s closed ( we live in Kelowna). We came down for the Canucks game that is typically the reason we visit. Melissa who works the night was exceptional both nights we stayed. First night she was helpful finding a iPhone charger for me. When she initially looked she couldn’t find one and directed me to a store that was still open (2am) that she thought might carry the charger. I had no luck there so when I returned to the hotel Melissa kept digging and eventually found a charger that would work ( it was one of those new C port chargers). The second night was even more impressive. My son Connor and I got sick in the middle of the night with what we think was food poisoning. Connor was quite ill and had thrown up over a dozen times. I came to the lobby and Melissa took immediate action and showed deep concern. She paged the Houseman and had him bring new sheets and comforters. In the morning the cleaning staff turned over our whole disgusting puke filled room with new sheets, towels and comforters. The staff that worked Dec 21st and cleaned room 323 in the morning should be recongnized for their outstanding efforts cleaning our puke invested room. Beginning to end our stay was wonderful and unforgettable. Hotel Blu is fortunate to have team members like Melissa. Hotel Blu will now be our hotel of choice when we visit Vancouver. I’ve worked at TD Bank for 20yrs and been branch manager in Kelowna Rutland branch for 14yrs. I’ll be sharing this story with my staff and will recommend Hotel Blu to my friends and family. Happy Holidays to all the Hotel Blu staff, especially Melissa.

I chose Hotel Blu for it's location near the Rodgers Center, which is a ten minute walk. There are many restaurants in walking distance or short Uber rides to other locations like Granville Island. The breakfast was very good with a variety of choices. The staff is very helpful and answered all my questions. Three is no onsite restaurant or bar, but as I previously mentioned just walk outside and you have many choices. From the airport I took the Skytrain to City Center and then a 10 minute walk to the hotel. It was very easy. In choosing the Hotel Blu you can';t go wrong.